As a Senior Waiter, you will play a crucial role in ensuring the seamless execution of all banquet events. You will be the driving force behind delivering exceptional dining experiences for our valued guests in our stunning, eco-friendly hotel in the heart of Chinatown.

Collaborate with the Catering Sales team to understand client requirements and coordinate the setup and execution of banquet events

Ensure all banquet service staff are well-trained, motivated and providing exceptional customer service

Oversee the allocation of tasks and responsibilities to your team, monitoring performance and providing coaching and feedback

Address and resolve any guest queries or concerns in a timely and professional manner

Maintain strong relationships with clients and ensure their complete satisfaction with our banquet services

Contribute to the continuous improvement of our banquet operations through process optimisation and team development

Minimum 3 years of experience in a similar role within the hospitality industry

Proven track record of leading and motivating a team to deliver outstanding customer service

Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and team members

Strong problem-solving and decision-making abilities to handle challenging situations with ease

Thorough understanding of food and beverage service standards, as well as event planning and coordination

Passion for the hospitality industry and a commitment to delivering exceptional guest experiences