The incumbent will assist the Bell Desk and Security in the day-to-day operations and carry out all tasks with high Service Standards.

Primary Responsibilities:

SECURITY :

A. Perform the following Security Tasks:

I. Static (Security & Fire command centre) duties:

Handling Fire Alarm system and emergency responses

Operating Security CCTV Surveillance system

Screening/vetting all visitors, delivery men and contractors going thru Security Check points

Keeping the work area neat and operationally viable and prevent unauthorized entry

II. Lobby (Deterrent and Surveillance of suspicious activities) duties:

Interact with guests and provide assistance in hospitality matter including safety and security (e.g. luggage safety, provide guests information and services)

Ensure safety of guest’s arrivals and departures especially elderly and PWD

Crowd control and prevent unnecessary congestions

Multi-tasking for guest convenience and safety (e.g. avoid slippery floor, assist with guest luggage, taxi & shuttle services etc)

III. Traffic Post (Smooth flow of traffic and safety of pedestrian and road users) duties:

Directing tour bus and assist in parking arrangement

Prevent traffic congestion at front driveway

Manage reserved parking lots for VVIP arrivals

Assist to ease traffic congestion during busy period

IV. Security Patrol & Audit Checks duties:

Conduct systematic security patrol on entire premises

Look out for fire safety infringement and risk assessment

Deter and detect unauthorized person on the guest’s floors and within hotel sensitive areas

Report all abnormal circumstances and findings

B. Carry out investigation, surveillance and administrative duties:

Observe and report unusual behaviour and conduct of employees or guests in the Hotel

Keep close watch of any removal of hotel property and ensure they are authorized and properly documented

Updates Security / Duty Manager on security incidents and occurrences and maintain officials’ correspondents

C. Security, Safety & Rescue Emergency Response:

Attain all Standard Certification as prescribed by the Authorities & Managements

Know all emergency drill well (Fire, Bomb threat, IPP, Terrorist Attack, etc.)

GUEST SERVICES :

Assist with check-in and check-out when front desk team are engaged

Manage queues in lobby and engage with guests at all time

Ensure guest and their personal belongings are safely kept during arrival and departure process

Ensure proper deployment to cover guest safety issue for the Car Park, Front-Driveway, lobby and luggage holding areas

Provide information about local attractions such as shopping, dining, nightlife, and recreational destinations

Make travel arrangements for sightseeing and tours if required

Make dining and other reservations for guests and obtain tickets for events

Receive, store, and deliver luggage, mail & items for guests or hotel patrons