Provide administrative and clerical support to the sales team to ensure efficient daily operations

File reports, handle phone calls, respond to customer enquiries, and reply to emails promptly

Conduct site inspections in the absence of the Sales Manager to assess event and room setups

Follow up on group rooming lists, track cut-off dates, and prepare proforma invoices accurately

Prepare corporate rate letters, proposals, and contracts to support sales agreements

Coordinate functions and activities with other hotel departments to ensure seamless event execution

Arrange transfers for corporate groups and prepare welcome letters for long-stay guests and ad hoc groups

Assist in processing FIT reservations and prepare confirmation letters for group bookings when needed

Generate and maintain an up-to-date client database to support sales outreach and tracking

Manage the flow of information and correspondence related to the Sales and Marketing Department internally and externally

Perform other duties as assigned by hotel management to support departmental goals

Minimum 1–2 years’ experience in a similar role within the hotel industry

Excellent oral and written communication skills to interact effectively with clients and team members

Strong computer skills to manage databases, correspondence, and documentation

Ability to adapt to a fast-paced environment and meet tight deadlines consistently