The incumbent’s role is responsible for supporting end users’ technology needs. The primary focus is on ensuring that end users have reliable, efficient and secure access to the technology tools and business applications to perform their job functions effectively.

Job Responsibilities

• Provide technical assistance and support to end users in addressing their hardware, software, hotel IT applications and connectivity issues.
• Resolve problems in a timely and effective manner.
• Collaborate and communicate with end users on IT updates, changes, and initiatives.
• Fulfil PPHG IT monthly tasking with proper documentations.
• Manage user onboarding and offboarding i.e account provisioning and deprovisioning.
• Create user accounts, including access permissions, passwords, and security settings in accordance to procedure
• Liaise with vendor on the installation, configuration and maintenance of hotel business applications used by end users.
• Manage data backup and recovery for end-user devices and ensuring data integrity and compliance.
• Adhere to cybersecurity policy to protect end-user devices, data and systems from threats such as malware and unauthorized access.