&lt;p&gt;Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.&lt;/p&gt;&lt;p&gt;If you share our passion for service, we invite you to join us.&lt;/p&gt;&lt;p&gt;Discover your passion. Discover Love at Grand Park City Hall.&lt;/p&gt;&lt;p&gt;The Guest Services Officer ensures the smooth and efficient operation of all Front Office areas during assigned shifts by overseeing service delivery, addressing guest enquiries and complaints promptly, and maintaining high standards of hospitality to ensure overall guest satisfaction.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Job Responsibilities&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Oversee daily operations of the Front Desk and Crystal Club, including check-in/check-out procedures, currency exchange, room changes, audit balances, daily reports, and food &amp;amp; beverage service in accordance with established policies and procedures.&lt;/li&gt;&lt;li&gt;Provide friendly, professional assistance to all guests, including room orientation or escorting guests to their destinations within the hotel.&lt;/li&gt;&lt;li&gt;Liaise with the Guest Services Manager or Executive to resolve guest complaints promptly and effectively.&lt;/li&gt;&lt;li&gt;Assist walk-in guests with alternative accommodation arrangements during full-house situations.&lt;/li&gt;&lt;li&gt;Communicate guest arrivals, room changes, check-outs, and special arrangements to relevant departments.&lt;/li&gt;&lt;li&gt;Attend shift briefings to stay informed of hotel activities and operational requirements.&lt;/li&gt;&lt;li&gt;Ensure effective handover between shifts, with proper follow-up and resolution of outstanding issues.&lt;/li&gt;&lt;li&gt;Proactively upsell rooms and services at every opportunity to maximize revenue.&lt;/li&gt;&lt;li&gt;Maintain accurate guest records.&lt;/li&gt;&lt;li&gt;Personally greet and conduct in-room check-ins with room orientation for all Club guests.&lt;/li&gt;&lt;li&gt;Perform any other duties as assigned by the superior.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

Grand Park City Hall

Guest Services Officer

urn:ogc:def:crs:EPSG::4326

City Hall

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.If you share our passion for service, we invite you to join us.Discover your passion. Discover Love at Grand Park City Hall.The Guest Services Officer ensures the smooth and efficient operation of all Front Office areas during assigned shifts by overseeing service delivery, addressing guest enquiries and complaints promptly, and maintaining high standards of hospitality to ensure overall guest satisfaction.Job Responsibilities<ul><li>Oversee daily operations of the Front Desk and Crystal Club, including check-in/check-out procedures, currency exchange, room changes, audit balances, daily reports, and food &amp; beverage service in accordance with established policies and procedures.</li><li>Provide friendly, professional assistance to all guests, including room orientation or escorting guests to their destinations within the hotel.</li><li>Liaise with the Guest Services Manager or Executive to resolve guest complaints promptly and effectively.</li><li>Assist walk-in guests with alternative accommodation arrangements during full-house situations.</li><li>Communicate guest arrivals, room changes, check-outs, and special arrangements to relevant departments.</li><li>Attend shift briefings to stay informed of hotel activities and operational requirements.</li><li>Ensure effective handover between shifts, with proper follow-up and resolution of outstanding issues.</li><li>Proactively upsell rooms and services at every opportunity to maximize revenue.</li><li>Maintain accurate guest records.</li><li>Personally greet and conduct in-room check-ins with room orientation for all Club guests.</li><li>Perform any other duties as assigned by the superior.</li></ul>