To greet guests, address inquiries, resolve complaints promptly and logging them for follow-up.

To supervise F&B service delivery, ensuring it meets hotel standards and oversee shift briefings for staff.

To maintain knowledge of the hotel's F&B offerings and ensure par stock and equipment maintenance.

To enforce hygiene standards and compliance with health, safety and brand regulations.

To undertake any other duties when requested by the F&B Management and Hotel Management.

Secondary education or equivalent.

1-year relevant experience in a similar capacity.

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Possess strong problem solving and training abilities.

Possess food hygiene certificate.