Vacancy: 2
Job Description
Respond to support requests
Provide technical support remotely or on-site
Diagnose and resolve customer issues until closure
Conduct testing technical environment
Perform scheduled 24/7 standby TAC (Technical Assistance Centre) duty
Maintain good client relations
Tracking and managing work records
Generating and compile job reports
Fulfil additional duties as assigned by the Manager
Job Requirements
Experience & Knowledge
Polytechnic diploma or degree in Computer Engineering, Computer Science, Information Technology, or a related field
Preferably with some years of work experience in telecommunications, or data networking support or BSS/OCS background or cloud platforms like AWS/Azure
Fresh graduates with relevant skills and enthusiasm are welcome to apply
Proficiency in Linux Operating Systems, telecommunications, IP telephony, AWS/Azure cloud, database management, data networking, and cybersecurity
Professional certifications in relevant areas (AWS, Kubernetes, Linux, MySQL) are advantageous
Skills and Personality
Analytical mindset to troubleshoot and resolving technical issues independently
Motivated, results-oriented, and dedicated individual capable of initiating appropriate actions and strategies
Self-sufficient and able to work with minimal supervision
Keen interest in staying updated with emerging technologies
Capable of following instructions and devising problem-solving strategies
Proficient in both verbal and written English communication