You will monitor the efficiency in the implementation of procedure for services, such as maintenance of the property operations, mechanical and electrical operations, in our Serviced Residence. You will work with the Guest Service, Housekeeping and Security Departments and report directly to the Residence Manager.

Responsibilities

You will:

Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground

Review and implement the Standard Operating Procedures (SOPs) and Corporate Standard and Guidelines, and ensure that the department adheres to them

Comply and maintain Service and Product Audit by Global Operations

Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness

Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations

Promote teamwork and quality service within the team and coordination with the other departments

Manage the expenses of the department and prepare the annual departmental operating budget and finance

Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities

Coach employees on up-to-date safety matters and issues to ensure compliance with local laws and safety regulations

Oversee the maintenance and repairs of interior and exterior of buildings, plants and equipment, apartments and its contents

Ensure the execution and achievement of the serviced apartment’s preventive maintenance program goals

Implement procedures to:

Ensure the security of inventory and assets such as tools, equipment, furniture and appliances

Replenish supplies and inventory in a timely and efficient manner

Minimise waste

Collaborate and act as a liaison with relevant stakeholders on the implementation of scheduled projects and maintenance work

To take on additional specific security duties such as:

Conducting patrols in property

Note and report security and asset irregularities

Follow emergency response plans and relevant safety procedures

Assist in evacuation in the event of emergencies

Assume other responsibilities as designated by the Residence Manager

At least 8 years of relevant work experience, with at least 3 years in the hospitality industry in a managerial capacity

Attained at least a Degree, Diploma, Higher NITEC, NITEC in Electrical, Mechanical, Aircon Maintenance, or an equivalent vocational qualification

Knowledge of building mechanical and electrical (M&E) maintenance related technical and analytical skills

Management and supervisory skills