To provide timely, professional, and courteous check-in and check-out services in accordance with established hotel standards and procedures.Ensure the smooth day-to-day operations of all Front Office sections, including Reception, Concierge, and the Carlton Club Lounge.

Supervise operations and forecast manpower requirements during peak periods, heavy arrivals, and departures. Demonstrate flexibility by multi-tasking and supporting operations across Front Office sections when required.

Minimum 2 years of experience in a similar capacity.

Good communication skills with the ability to interact effectively with customers and employees.

Strong leadership abilities.

Good problem-solving and organizational skills.

Proficient in MS Office applications (Word, Excel, and PowerPoint).

Certifications in CPR, AED, CERT, and Food Hygiene will be an advantage.